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Complaints – Who To Contact
The Herald Series adheres to the Editors’ Code of Practice (which you can find at www.ipso.co.uk.) We are regulated by the Independent Press Standards Organisation. Complaints about stories should be referred firstly to the Editor by email at: complaints@heraldseries.co.uk or by post at Newspaper House, Osney Mead, Oxford, OX2 0EJ.
It is essential that your email or letter is headed “Complaint” in the subject line and contains the following information:
- Your name, email address, postal address and daytime telephone number.
- The newspaper title or website, preferably a copy of the story or at least the date, page number or website address of the article and any headline.
- A full explanation of your complaint by reference to the Editors’ Code.
If you do not provide any of the information above this may delay or prevent us dealing with your complaint. Your personal details will only be used for administration purposes.
If we cannot reach a resolution between us then you can contact IPSO by email at complaints@ipso.co.uk or by post at IPSO, c/o Halton House, 20-23 Holborn, London EC1N 2JD. Telephone: 0300 123 2220.
If complaining about third party comments on our website articles, you should use the 'report this post' function online next to the comment.